Returns

refunds & exchanges

at zoe kratzmann we want to ensure you love the items you purchase. if you have changed your mind we will happily exchange your item or refund your purchase provided that:

• you return the item within 30 days from the date of delivery
  
• the item is in its original saleable condition with all original packaging and tags and labels still attached. items must be unworn, unused and in perfect condition. items that are returned otherwise may be rejected and returned to the customer.
• please note sale items are not eligible for a refund but a store credit or exchange. we kindly ask customers check sale pages for the relevant returns information.
• zoe kratzmann only covers the return postage for our australian tier 4 vip customers. all other customers are liable for their own return cost, which will be deducted from your final refund.

how to complete your return

to complete a return or exchange, we have a quick and simple online returns platform. you will need your order number and email address to start the return. simply click on the link below and follow the steps to either access a refund or an exchange. please click the relevant portal if you are located within or outside australia. all orders placed using the try with mirror feature must be returned through the try with mirra portal below.

if you have any issues using the platform, you are welcome to use our traditional printed returns form and download it. 

please note, you will be presented with a prepaid return postage label, which will need to be printed either at home or at your local postal outlet. the postage label must be attached to the outside of your parcel. 

refunds

if your return qualifies for a refund, you will be refunded the amount paid for the item/s once your return has been received. the refund will be credited back on your original payment method. please allow up to 5 business days for the return to be processed and appropriate remuneration issued. 

afterpay purchases

if you have purchased using afterpay and your return qualifies for a refund you will be credited back through your afterpay account.